Customizing Your Zen Desk Help Center Experience

The FAQ section is part of the General category in your Help Center’s knowledge base. This serves as a starting point to help you organize support content effectively. Zendesk provides both free and paid options, allowing businesses of all sizes to create a self-service support hub.

Knowledge Base Structure

Your Help Center consists of three main page types:
✅ Category Pages – Broad topics that group related sections together.
✅ Section Pages – Subcategories within a category that contain multiple articles.
✅ Articles – Individual help topics that provide solutions, guides, and FAQs.

You can create, modify, or delete categories, sections, and articles to fit your support needs.

Getting Started with Your Help Center

• Sign up for Zendesk Guide at zendesk.com to access Help Center features.
• The free plan includes basic Help Center functionality, allowing you to set up a knowledge base with essential articles.
• Paid plans (Guide Professional & Enterprise) offer additional features like:
  • A customer portal for tracking support requests.
  • Community forums where users can engage with each other.
  • Customization and automation tools for an advanced self-service experience.

Customizing Your Help Center

• Organize and manage content by following the guides below:
  📌 Organizing Knowledge Base Content (Insert link here)
  📌 Creating Articles in the Help Center (Insert link here)

By structuring your Help Center effectively, customers can easily find answers, troubleshoot issues, and submit support requests. Whether you're using the free plan or upgrading to a paid version, you can create a streamlined, user-friendly support experience.